Privacy Policy
Who we are & introduction
We are Bin Factory Outlet Ltd and our website address is http://binfactoryoutlet.co.uk.
This Privacy Policy sets out how Bin Factory Outlet Ltd (hereinafter “Bin Factory Outlet”) uses and protects any information that you provide to Bin Factory Outlet when you use this website or contact us by other means such as telephone or email. Bin Factory Outlet is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement. Bin Factory Outlet may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What personal data we collect and why we collect it
- Comments
When visitors leave comments on the website we collect the data shown in the comments form, also the IP address of the visitor and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
- Contact form
When visitors use the contact form on our website we collect the data entered into the contact form, for example name and telephone number.
When we receive an enquiry via the contact form we will respond to the enquiry using the details submitted on the form, either by email or by telephone.
Contact form submissions will be retained by customer services for the purpose of answering the enquiry, and if the visitor submitting the form is a customer or becomes a customer the information will be retained on the customer file for an appropriate length of time.
We do not use information submitted through the contact form for direct marketing purposes.
- Cookies
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
We may collect your personal data when you carry out the following actions:
- When you visit our website, through the collection of cookies, you can manage these when you visit our site (please see below – How we use cookies)
- When you create an account with us either via the website, email or by telephone
- When you use your account to buy products from us via the website, email or by telephone
- When you make a purchase through our website and checkout as a guest
- When you make a purchase via email or telephone but don’t have or don’t use an account
- When you contact us by any means with queries, complaints etc
- When you choose to complete any surveys we send you
- When you comment on or review our products
- When you’ve given a third party permission to share with us the information they hold about you
We have consented to Trustpilot placing cookies on our website in order that they can invite our customers to write and verify reviews about Bin Factory Outlet Ltd. Our website therefore uses third-party cookies from Trustpilot. For further information on this please refer to the Trustpilot website https://legal.trustpilot.com/
What information we collect
We may collect the following information about you:
- Name and job title
- Contact information including email address, telephone number, billing and delivery addresses
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
- Recordings of telephone conversations
- Details of your interactions with us through other means such as by email or in writing
- Information gathered by the use of cookies in your web browser (please see below – How we use cookies)
- Personal details which help us to recommend items of interest to you
- Your comments and product reviews if submitted to us
- If paying for an order over the phone we will take your card details in order to process payment. This activity is separately covered by the Data Security Standard as set out by the Payment Card Industry. Our processes are fully compliant in this area as are all our team members involved with that function.
For the complete list of cookies we collect please see the Cookies section below.
What we do with information we collect
We require this information to understand your needs and provide you with a better service, and in particular we may use it for the following reasons:
- Internal record keeping
- To process any orders that you make whether through the website, email or by telephone
- To send you email notifications when you place a product in your basket and you abandon your browsing before completing your checkout
- To protect our business and your account from fraud and other illegal activities
- To process payments and to prevent fraudulent transactions
- To improve our products and services
- To send promotional emails about new products, special offers or other information which we think you may find interesting using the email address you have provided to us. You may choose to opt out of receiving emails using the tick boxes when filling out certain forms
- To contact you for market research purposes, we may contact you by email, telephone or post. We may use the information to customise and improve the website according to your interests. You may decline to take part in any market research we ask you to complete
- To respond to your queries, refund requests and complaints
- If we discover any criminal or alleged criminal activity through our use of personal data we will process this data for the purposes of preventing or detecting unlawful acts
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
We secure access to all transactional areas of our website using ‘https’ technology.
Access to your personal data is password-protected and we do not store payment card information data. Any such data is processed by our payment card processor of choice. We will only choose a payment card processor whose data security procedures are compliant with the relevant standards and regulations.
How long we store your personal data
Whenever we collect or process your personal data we will only keep it for as long as necessary for the purposes for which it was collected.
At the end of that period your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for our own analysis and planning.
If a user registers on our website we store the personal information provided in the user profile for as long as the account is valid. Users can view, edit or delete their own personal information at any time by logging into their account on our website. Website administrators may also view and edit the information for the purposes of maintaining account data as requested by the individual.
A user may request for their account to be deleted at any time, at which point all such data will be deleted from our website. If the user wishes to open an account at a later date they will need to follow the new user registration process as normal.
Who has access to personal data within Bin Factory Outlet Ltd
Members of our team have access to the information that you provide us in order that they can carry out their jobs. For instance the customer services team can access order information; what has been purchased, the name of the person who placed the order, contact details and billing and shipping details in order that they can process the order and ensure it is delivered correctly.
Who we share your personal data with
We may share your personal data with trusted third parties including, but not limited to, payment processors, operational companies including delivery couriers and IT companies who support our website and other business systems.
Our payment processer is PayPal, you can find their privacy policy here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full. When processing payments some of your data will be passed to PayPal, including information required to process or support the payment such as the purchase total and billing information.
We do not save details of your payment card whether you are making payment online or by telephone.
In order to keep your data safe and protect your privacy we provide only the information they need to perform their specific services, they may only use your data for the exact purposes we specify in our contract with them, we work with them to ensure your privacy is respected and protected at all times and if we stop using their services any of your data held by them will be either deleted or rendered anonymous.
We may share information about fraudulent or potentially fraudulent activity in our systems, this may include sharing data about individuals with law enforcement bodies.
We may be required to disclose personal data to enforcement, regulatory or Government bodies, throughout the World, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.
We do not share your data with any third parties for their own purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use cookies to identify which products you’ve viewed. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs, for example to show you products you’ve recently viewed. We only use this information for statistical analysis purposes and then the data is removed from the system.
We use cookies to identify location, IP address and browser type. We’ll use this information for purposes such as estimating taxes and shipping.
We use cookies to keep track of your shopping basket contents whilst you’re browsing our website.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the Privacy Policy applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- If you are asked to provide information by telephone, email or in writing you may request that the information is not used by anybody for direct marketing purposes.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@binfactoryoutlet.co.uk.
- If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we delete any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 2018. A small fee will be payable. If you would like a copy of the information held on you by us please write to Bin Factory Outlet Ltd, 3 Coventry Innovation Village, Cheetah Road, Coventry, CV1 2TL.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above addresses. We will promptly correct any information found to be incorrect.
